Tape Repair Shipping Instructions

Shipping Instructions

Please package your drive carefully. Drives can become damaged in shipping if not properly packaged.

• Wrap the drive in an anti-static bag or material.
• Package the drive well, and surround it with at least an inch of good packing materials on every side, such as foam or bubble wrap. The drive should not be able to move inside of the box.
• Please send the drive in a box, not in an envelope.
• Your shipping service, not Mobile Tech Corporation, supplies any insurance for the drive. If you require insurance, check the insurance box on the waiver form and include the value of the unit. Your shipping service will only insure the cost of replacing the hardware should damage occur, not the data
• Write "Fragile Handle With Care" on the side of the package.

Make sure you include:

• Return mailing address. Your shipping service cannot deliver to Post Office boxes.
• A valid shipping service account number or credit card number for return shipping.
• Completed Repair Request Form.

Mail your drive to:

Mobile Tech
Tape Unit Repair
311 W Edgewood Dr
Friendswood, Texas 77546

Contacting Mobile Tech:
If you have a question about filling out these forms or about the status of your drive, contact us by:

• Email at support@mobiletechcomputer.com
• Phone at (281)992-1700