|
PC
Data Recovery
Service
Welcome to the PC Data Recovery Service. If you are unable to access drives
or files on your PC, we provide a service to recover your data.
Do I need Data Recovery?
You need data recovery if you can no longer access valuable data
files on your computer and you do not have access to current backups of the data.
At this time, Mobile Tech only works with drives that are not physically damaged. If the
computer does not recognize the drive as a physical drive, or if the drive generates
sounds that it does not usually generate, then the drive may be physically damaged; call
Mobile Tech Data Recovery for advice.
Mobile Tech's PC Data Recovery works with the following file systems:
- FAT 16
- FAT 32
- FAT 64
- NTFS
- HPFS
Mobile Tech's PC Data Recovery works with the following drive types:
- IDE hard disk
- SCSI hard disk
- Laptop hard disk (Requires hard disk, laptop, floppy drive, and power supply).
- Iomega ZipTM disk and Iomega JazTM disk
- Other removable disk or tape (Requires drive unit, software, and removable disk or
tape).
Introduction
If you need Data Recovery, please send your drive to us, and our
technicians will use their expertise to recover your valuable data. To use this
service, follow these steps:
- Complete the PC Data Recovery
Request Form.
- Please be certain that you have signed and dated the forms, and that you have included
payment information.
- Send the completed PC Data Recovery Request Form with your drive and any
required hardware to:
Mobile Tech Computer Service
PC Data Recovery
2118 Shasta Drive
Kemah, Texas 77565
(281) 338.4730
If you have never sent a drive through the mail, please consult the Shipping
Instructions found elsewhere in this document.
Service limitations
- We cannot guarantee the amount of data that can be recovered.
- If we determine that not all data can be recovered, we will call you for your
approval before completing the repair.
- If you decline the repair, you will not be charged unless you chose Priority Service or
have a compressed volume, in which case there is a $50 bench fee.
- The repair fee will not be levied until the repair is completed.
- We cannot guarantee the amount of time spent on the recovery.
- Most standard repairs take no more than five work days.
- Most priority repairs take no more than three work days.
Table of services provided by Mobile Tech PC Data Recovery
Service |
Priority / Standard Time |
Priority / Standard Cost |
| FAT Drive Repair |
3 working days / 5 working days |
$500 / $250 |
| Compressed Drive Repair |
3 working days / 5 working days |
$500 / $250 |
| FAT32 Drive Repair |
3 working days / 5 working days |
$650 / $400 |
| Limited File Recovery |
3 working days / 5 working days |
$500 / $250 |
| Deluxe File Recovery |
5 working days/ 10 working days |
$850 / $600 |
Service Levels
Standard Service
If you request the standard service, your repair will be put in line with all other
standard repairs in order of arrival. When your repair is at the front of the line, the
next available technician will evaluate it to determine the condition of the drive. If the
evaluation reveals that the drive can be recovered with no data loss, then the
technician will proceed with the repair. If the evaluation reveals that not all data
can be recovered, then the technician will call you after evaluating your disk to explain
which data should be recoverable if a repair is attempted. If you decide that you
want us to attempt the repair, then the technician will begin the repair. If you cancel
the repair, or if the drive cannot be repaired, we will return your drive to you with no
charge from us. You are responsible for return shipping charges.
Priority Service
If you request the priority service, your repair will be moved ahead of any standard
repairs that are in line. In most cases, a technician will start work on your repair on
the same day the disk and paperwork arrives. If the evaluation reveals that the drive can
be recovered with no data loss, then the technician will proceed with the repair.
If the evaluation reveals that not all data can be recovered, then the technician
will call you after evaluating your disk to explain which data should be
recoverable if a repair is attempted. If you decide that you want us to attempt the
repair, then the technician will begin the repair. If you cancel the repair, or if the
drive cannot be repaired, we will return your drive and charge a $50 fee for the Priority
Evaluation. You are responsible for return shipping charges.
Repair Methods
Drive Repair
A drive repair attempts to rebuild the system area of a logical drive to give you access
to the data area of the drive. A successful drive repair can restore a drive that
was damaged by most viruses, by accidental partitioning and formatting, or random damage
to the system area of the drive. In most data recovery situations, a
successful drive repair will recover all valid files on the drive. In those rare
situations where extra effort is required to recover additional files, the drive repair
service allows the technician to attempt to manually recover up to 10 additional files of
your choice.
Mobile Tech provides three categories of drive repairs based on the type of drives: FAT
Drive Repair, Compressed Drive Repair, and FAT32 Drive Repair.
FAT Drive Repair
A FAT drive is a logical drive that was created by any version of DOS, Windows, OS/2,
Windows NT, Windows 95, or Windows 98, Windows 2000 or Windows XP. A FAT drive cannot be larger than 2 GB in size,
with the exception of 4 GB FAT drives under Windows NT. If the logical drive was created
by one of the above operating systems and is not an HPFS drive, an NTFS drive, or a FAT32
drive, then it should be a FAT drive.
Compressed Drive Repair
A Compressed Drive is a logical drive that is created by drive compression software
such as Microsoft Doublespace or Drivespace. Because it is more difficult to evaluate a
compressed drive than an uncompressed drive, we charge a bench fee of $50 only if our
evaluation shows that the compressed drive cannot be repaired.
FAT32 Drive Repair
A FAT32 Drive is a logical drive that was created by either one of the later versions
of Windows 95 or by any version of Windows 98/2000/XP. A FAT32 drive is more complex than a FAT
drive and therefore costs more to repair.
File Recovery
A file recovery extracts files or fragments of files from your disk and makes
the recovered files available. A file recovery requires information about which
files need to be recovered. A file recovery does not repair internal errors in the data
files and does not ensure that the files will be in perfect condition, only that the
technician has made a good faith effort to extract the correct data from the drive.
Limited File Recovery
If your drive does not need to be rebuilt but is simply missing a few important files,
then the Limited File Recovery is the service to choose. The limited file recovery
service allows the technician to attempt to manually recover up to 10 files you specify. A
Limited File Recovery will recover up to 10 files that you cannot find on the
drive.
Deluxe File Recovery
A deluxe file recovery is necessary when a drive repair would not give you
access to all of your data. The deluxe file recovery service allows the
technician to attempt to manually recover as many of the additional files you specify as
can be recovered in 20 hours. If more than 20 hours are required, then you will be asked
whether you want to buy another deluxe file recovery.
PC Data Recovery
Request Form
PC Data Recovery
Shipping Instructions
|
